Isabella Lai is a sustainability professional with a strong background in tourism and the cruise industry. She specializes in developing and implementing environmental, social, and governance (ESG) initiatives that align corporate sustainability strategies with operational practices. Beginning her career in tourism, Isabella gained valuable experience in customer experience, destination management, and industry operations, which shaped her perspective on balancing economic growth with environmental responsibility. She has since led projects that enhance sustainability performance, foster collaboration across stakeholders, and integrate responsible practices into business operations. Passionate about advancing sustainable solutions, Isabella brings both industry knowledge and a practical, results-driven approach to her work.